Help
Contact us
A question, a problem, a comment: write to us at bonjour@bienrentre.app. We answer you ourselves.
Frequently asked questions
Do the people I notify need the app?
No. You can send them a tracking link on WhatsApp or by text: they'll see your arrival right in their browser, no account needed. If they do install the app, they'll also get a notification when you arrive.
Does BienRentré track me all the time?
No. Location is only used during a trip you've started, and it stops the moment you arrive or cancel it. Outside of a trip, the app has no idea where you are.
What if I forget to say I'm home?
That's the whole point. Arrival is detected the moment you enter your destination's radius, and the message goes out on its own, a minute later. You can change that delay in Profile, or choose to send it yourself.
What if my phone dies?
BienRentré doesn't panic over a lost signal. If your people are following your trip, they'll see that the app has stopped hearing from you, with a reassuring note — it's often just a tunnel or a low battery. No alert goes out before your expected arrival time; only after that, if there's still no word from you, are they let know, along with the last thing the app heard.
Is it free?
The app is free. The alert and the tracking links always will be. Later on, a BienRentré+ plan will add extra comfort, like more people to notify and more groups. During the beta, everything is free.
Is this an emergency app?
No. BienRentré lets your people know — it doesn't replace emergency services. If you're in danger, call 112 (or 17 in France), or text 114 if you can't speak.
Does it work for a night out with friends, or for an event?
Yes. "Everyone gets home" lets a group start their trips together: the windows light up one by one, until the last person is home. For a student night out, a festival, or an organisation, the organiser never sees who's where — only headcounts. Get in touch to learn more.
Where does my data go, and for how long?
Your locations are kept for as long as you choose (30 days by default), and your trip is deleted within twelve months at the latest. Nothing is ever sold, to anyone. Full details are in our privacy policy.
Common problems
I'm not getting notifications
Go to Profile → Permission status: this screen tells you whether notifications are allowed for BienRentré, and helps you turn them back on if needed.
The app says location is denied
Without this permission, BienRentré can't track your trip or detect your arrival. Profile → Permission status shows you the current state and takes you straight to your phone's settings to fix it.
My phone shuts BienRentré down in the background
Some manufacturers (Samsung, Xiaomi, Honor, OnePlus, Oppo, Realme, Vivo, Asus…) save battery by closing background apps, even during a trip. Profile → Permission status → Battery during trips opens a guide specific to your phone's brand to prevent this.
What should I do with my phone during a trip?
You can lock your phone or switch apps: tracking carries on. But don't close BienRentré from your recent apps during a trip: on some phones, that stops tracking. If it happens, reopen the app to resume, or tap "I've arrived" when you get there.
None of this solved my problem
Write to us at bonjour@bienrentre.app, with your phone model and what happened: we'll take a look.
In an emergency
BienRentré lets your loved ones know. It doesn't replace emergency services. If you're in real danger, always call 112 (or 17 in France) first, or text 114 if you can't speak.