Delete your account
You can delete your BienRentré account at any time, directly from the app.
How to delete your account
- Open the app, go to Profile.
- Tap Delete my account.
- Confirm with your password on the Delete your account? screen.
If you no longer have access to the app (lost password, changed phone), write to us at bonjour@bienrentre.app: we'll handle your request manually.
What happens right away
If a trip is in progress when you delete your account, it's automatically cancelled, and any people already notified get the usual "false alarm resolved" message, instead of unsettling silence. Tracking links for that trip, permanent or one-off, stop working immediately.
What is deleted, and when
Your account is then permanently deleted within 30 days of your request, along with everything attached to it: your profile picture, your addresses, your contacts, your trips and their notification logs (sent and received), and any linked sign-in methods (Google, Apple). If you had linked an Apple account, that connection is also revoked with Apple at that point.
What isn't deleted right away
- The 14 most recent database backups (one per service update) may still contain your data for a period that depends on how often we update the service, before being replaced by newer backups.
- Logs kept by our email provider (Brevo) may keep a trace of your address for the period set by Brevo in its terms.
These two points are outside our direct control (technical backups, third-party provider): we'd rather tell you than leave it out.
A question?
Write to us at bonjour@bienrentre.app.